Thank you for shopping at Outdoor Trading UK. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a hassle-free returns policy to ensure your shopping experience is enjoyable.

1. Eligibility

1.1 Returns: You may return a product purchased from our website within [number of days] days from the date of delivery, subject to the conditions outlined in this policy.

1.2 Exclusions: The following items are not eligible for return:

• Gift cards
• Personalized or custom-made products
• Products marked as final sale or clearance

2. Return Process

2.1 Initiation: To initiate a return, please contact our customer support team at [customer support email] within the eligible return period. Provide your order number, details of the item(s) you wish to return, and the reason for the return.

2.2 Return Authorization: Once your return request is approved, our customer support team will provide you with a return authorization number and further instructions on how to proceed.

2.3 Packaging: Ensure that the product is returned in its original condition, including all tags, packaging, and accessories. Please take care to adequately package the item to prevent damage during transit.

2.4 Shipping: You are responsible for the shipping costs associated with the return, unless the return is due to an error on our part (e.g., incorrect item received, damaged item). We recommend using a trackable shipping method to ensure the safe return of the product.

3. Refunds and Exchanges

3.1 Refunds: Upon receiving and inspecting the returned item, we will process your refund within [number of days] days. The refund will be issued in the original form of payment used for the purchase. Please note that original shipping charges are non-refundable.

3.2 Exchanges: If you wish to exchange the item for a different size, color, or style, please indicate your preference when contacting our customer support team. Exchanges are subject to availability. In case the requested item is not available, we will issue a refund for the returned product.

4. Damaged or Defective Items

4.1 Inspection: We take great care to ensure that our products are of the highest quality. However, if you receive a damaged or defective item, please contact our customer support team within [number of days] days of receiving the order. Provide a detailed description of the issue and include any relevant photos.

4.2 Resolution: We will work with you to resolve the issue promptly. This may include providing a replacement, issuing a refund, or arranging for repair, depending on the circumstances and product availability.

5. Contact Us

If you have any questions or need further assistance regarding our returns policy, please contact our customer support team at [customer support email]. We are here to help you.

Note: This is a general template for a returns policy. It's essential to consult with legal professionals to ensure compliance with applicable laws and regulations specific to your jurisdiction and the nature of your business.